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Gazebo Penguin

Carport Shelter Acay

Carport Shelter Acay

Regular price $2,390.00 USD
Regular price $5,300.00 USD Sale price $2,390.00 USD
Sale Sold out
Shipping calculated at checkout.

Shipping & Returns Policies

Exchange Policy:

At Outdoor Surplus USA, we understand that sometimes items may not meet your expectations, and we want to ensure your satisfaction with our products. Our exchange policy is designed to provide you with flexibility while maintaining a fair and transparent process.

Eligibility for Exchange:

  • Items must be unused, in their original condition, and with all tags attached.
  • Exchanges must be initiated within 7 days of the original purchase date which depends on the supplier's rules. 
  • The exchange request should be accompanied by the original proof of purchase. 

Items Not Eligible for Exchange:

  • Personalized or customized items.
  • Items marked as final sale.

Exchange Process:

  1. Contact our Customer Service team at info@outdoorsurplususa.com to initiate the exchange process.
  2. Clearly state the reason for the exchange and provide details about the item you wish to exchange.
  3. Upon approval, you will receive instructions on how to return the item.

Shipping Costs:

  • Customers are responsible for all shipping costs associated with the exchange, including the return shipping of the original item and the shipping of the new item.

Store Credit:

In certain cases where an exchange is not feasible or the customer prefers an alternative, we offer store credit as an option.

Store Credit Conditions:

  • Store credit will be issued for the original purchase amount, excluding any shipping fees.
  • Store credit is valid for 90 days from the date of issuance.
  • Store credit can be used for any future purchases on our website.

Return Shipping for Store Credit:

  • Customers are responsible for return shipping costs when opting for store credit.

Exceptions:

  • In the case of a defective or damaged item, please contact our Customer Service team immediately for assistance. We will provide a p return shipping label for such cases.

 

Elementi Shipping Policy:

Shipping:

  • We offer free standard shipping on all orders within the contiguous United States.
  • Orders are typically processed and shipped within 1-2 business days.
  • For expedited shipping or international orders, additional charges may apply.
  • Tracking information will be provided once your order has been shipped.

Returns:

  • If you are not completely satisfied with your Elementi product, you may return it within 30 days of purchase for a refund.
  • Items must be in their original condition and packaging.
  • Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

Warranty: 

  • Ocean Rock USA inc. doing business as Elementi warrants Elementi fire features accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase.

Modeno Shipping Policy:

Shipping:

  • Modeno offers free standard shipping on all orders within the continental United States.
  • Orders are typically processed within 1-3 business days.
  • Expedited shipping options are available for an additional fee.
  • International shipping is available; please check our website for details.

Returns:

  • Modeno accepts returns within 30 days of purchase.
  • Items must be in their original condition and packaging.
  • Customers are responsible for return shipping costs unless the return is due to a product defect.

Warranty: 

  • Ocean Rock USA inc. doing business as Elementi warrants Elementi fire features accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase.

HPC Fire Shipping Policy:

Shipping:

  • HPC Fire provides free standard shipping on orders within the contiguous United States.
  • Orders are usually processed within 2 business days.
  • Expedited shipping options are available at checkout.
  • International shipping rates vary; please check our website for details.

Returns:

  • HPC Fire accepts returns within 14 days of delivery.
  • Items must be returned in their original packaging and condition.
  • Customers are responsible for return shipping costs.

Gazebo Penguin Shipping Policy:

Shipping:

  • Gazebo Penguin offers free standard shipping on orders within the continental United States.
  • Orders are typically processed within 3-5 business days.
  • Expedited shipping options are available during checkout.
  • International shipping rates and times vary; please check our website for details.

Returns:

  • Gazebo Penguin accepts returns within 30 days of delivery.
  • Items must be in their original condition and packaging.
  • Customers are responsible for return shipping costs.

Solexx Shipping Policy:

Shipping:

  • Solexx provides free standard shipping on orders within the contiguous United States.
  • Orders are typically processed within 1-2 business days.
  • Expedited shipping options are available.
  • International shipping rates and times vary; please check our website for details.

Returns:

  • Solexx accepts returns within 30 days of purchase.
  • Items must be returned in their original condition and packaging.
  • Return shipping costs are the responsibility of the customer.
  • All returns are subject to a 15% restocking charge. Custom orders are not refundable.

Homeroots Shipping Policy:

Shipping:

  • Homeroots offers free standard shipping on all orders within the continental United States.
  • Orders are typically processed within 2 business days.
  • Expedited shipping options are available during checkout.
  • International shipping rates and times vary; please check our website for details.

Returns:

  • Homeroots accepts returns within 30 days of purchase.
  • Items must be in their original condition and packaging.
  • Return shipping costs are the responsibility of the customer.
  • Returns are subject to a 10% restocking fee.

Riverstone Industry Shipping Policy:

Shipping:

  • Riverstone Industry provides free standard shipping on orders within the contiguous United States.
  • Orders are typically processed within 2-3 business days.
  • Expedited shipping options are available.
  • Products may be shipped to the 48 States in the US.

REFUND AND RETURN FEES

The following applies to change of mind returns:

A 20% restocking fee will be deducted from the refund amount and in case you originally received free delivery, the re-shipping fee will be based on your location and the size of the items you are returning.

If you originally paid for the delivery, this shipping fee will not be refunded and the re-shipping fee will be based on your location and the size of the items you are returning.

Storage, delivery upgrade and re-delivery fees will not be refunded.

If you have received a product that is damaged, faulty or incorrect and you wish to return it, you will not be charged a re-shipping fee.

RETURNS PROCESS

If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to returns@outdoorsurplususa.com with the following information:

  • Your name
  • Your order number
  • The reason for your return
  • A photo of the unused, unopened item(s).  This can be a simple cell phone photo - we just need this photo for reference in case the item(s) are damaged when they are shipped to us

You will receive a return email from us either approving the return or requesting more information. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@outdoorsurplususa.com. Please note that returns will need to be sent to the following email: returns@outdoorsurplususa.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@outdoorsurplususa.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Carver Poly 10FT x 16FT Educational Greenhouse Kit is non-refundable.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@outdoorsurplususa.com.

    Contact Information:

    For any questions or concerns regarding exchanges and store credit, please reach out to our Customer Service team at info@outdoorsurplususa.com

    By making a purchase with USA, you agree to comply with our exchange and store credit policy as outlined above. We appreciate your understanding and cooperation.

    Outdoor Surplus USA (307)302-9034 www.outdoorsurplususa.com

    Backorders

    Back orders are a common occurrence in the world of e-commerce. When a product is listed as being on back order, it means that the item is currently out of stock but will be restocked in the future. This can happen for a variety of reasons, such as high demand or delays in the supply chain.

    When you place an order for a product that is on back order, you are essentially reserving your spot in line to receive the item once it becomes available again. The exact timeframe for when the item will be restocked can vary, so it's important to check the estimated restock date provided by the merchant.

    It's worth noting that back orders are different from pre-orders. Pre-orders allow customers to reserve a product before it is officially released, while back orders are for products that are temporarily out of stock.

    When you place an order for a back-ordered item, you will typically be charged for the purchase upfront, just like with any other order. This helps to secure your spot in line and ensures that you will receive the item as soon as it becomes available.

    If you decide to cancel a back order before the item is restocked, you may be eligible for a refund. However, it's important to check the merchant's cancellation and refund policy to understand the specific terms and conditions.

    We often provide regular updates on the status of back-ordered items, including any changes to the estimated restock date. It's a good idea to keep an eye on your email or account notifications for any updates regarding your back order.

    While waiting for a back-ordered item to be restocked, it's important to be patient. Supply chain delays and unforeseen circumstances can sometimes cause delays in the restocking process. Rest assured that we are working diligently to fulfill your order as soon as possible.

    Introducing the Acay Carport Shelter: 

    Durability

    Withstands most weather conditions like rain and snow. Stainless aluminum structure with powder coating and reinforced polycarbonate roof and withstanding UV protection materials. The Acay Shelter is constructed of extruded aluminum and galvanized steel that resist corrosion. 

    Made with Great Materials

    his durable and well-crafted shelter is made with high-quality materials, ensuring long-lasting protection. Keep your car safe and secure with ease. It combines top quality materials with an innovative concept.


    Stability Guaranteed

    With guaranteed stability, you can trust this shelter to withstand any weather conditions. Don't let the elements damage your vehicle. Includes 6 legs for better stability.

    Extra Features

    The unit also includes UV-treated polycarbonate roof panels and gutters. Gutters with drains are included

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